Discussion topic: Sky glass from TV guide - channels go blank after a few minutes

This message was authored by: Trubbzy · ‎09 Aug 2023

I have sky glass TV. The apps work fine but when I want to watch a programme from the TV list - the screen keeps going blank (blue then black) after about 10 minutes. Happens on every channel

This message was authored by: Chrisee · ‎09 Aug 2023

@Trubbzy that is an unusual fault which I think you are going to need Sky's help,to sort. I have therefore escalated your post to the Sky team who support the forum. They should be in touch soon tominvite onto an online chat through the forum where a chat icon will appear.

Hopefully they can get to the bottom of the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Addie15 · ‎09 Aug 2023

Hi there! Thank you for escalating this. We have sent an invite to Trubbzy.

This message was authored by: Trubbzy · ‎09 Aug 2023

Can't see an invite?

This message was authored by: Lisa-P1987 · ‎10 Aug 2023

Update - spoken to @Trubbzy and after a few checks and steps, we found they needed to call our Glass Tier 2 team for support 🙂

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Sky glass from TV guide - channels go blank after a few minutes

Sky glass from TV guide - channels go blank after a few minutes

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