Hi @Steveaxe
Likely poor broadband speed or connection between glass and router. Does your glass get the minimum 25Mbps for HD and 30Mbps for UHD? You can check this in netflix > profile pic > get help > check connectivity.
Also some information on your isp etc might be useful. We are fellow customers and know nothing about you unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
