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Discussion topic: Sky glass crashing issue

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This message was authored by: Leighton6

Sky glass crashing issue

I keep experiencing random crashes with my sky glass. The picture freezes in place and the audio sort of plays on a very short very quick continuous loop, not sure how else to describe it😅. The remote controls and physical buttons on the tv become unresponsive and I have to turn it off and back on via the plug. Contacted sky customer service but was believed to be a sort of network problem. Shortly after finishing the call with sky the tv crashed again. Any solutions or recommendations? I do have the issue on video 

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This message was authored by: GD1

Re: Sky glass crashing issue

Posted by a Superuser, not a Sky employee. Find out more

@Leighton6  On the Glass TV open the Netflix app and go to Get Help, run the connection test, what speed is it reporting?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Leighton6

Re: Sky glass crashing issue

It's reporting 308.63 Mbps on the Netflix app.

This message was authored by: SirusMonk

Re: Sky glass crashing issue

This has started happening with my Sky Glass in the last 48 hours (5 times), both on Sky Programs, Apps and also on HDMI inputs. 

Never experienced it in the last 3 years of having the TV. 

Any advice would be appreciated. 

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