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Discussion topic: Sky glass crashing issue

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This message was authored by: Leighton6

Message posted on ‎02 Feb 2025 12:45 PM

Sky glass crashing issue

I keep experiencing random crashes with my sky glass. The picture freezes in place and the audio sort of plays on a very short very quick continuous loop, not sure how else to describe it😅. The remote controls and physical buttons on the tv become unresponsive and I have to turn it off and back on via the plug. Contacted sky customer service but was believed to be a sort of network problem. Shortly after finishing the call with sky the tv crashed again. Any solutions or recommendations? I do have the issue on video 

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This message was authored by: GD1

Message posted on ‎02 Feb 2025 12:46 PM

Re: Sky glass crashing issue

Posted by a Superuser, not a Sky employee. Find out more

@Leighton6  On the Glass TV open the Netflix app and go to Get Help, run the connection test, what speed is it reporting?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Leighton6

Message posted on ‎02 Feb 2025 12:50 PM

Re: Sky glass crashing issue

It's reporting 308.63 Mbps on the Netflix app.

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