Sky glass, all I have is the "sorry...technical issue..." error.

[Nomex]

Was working fine yesterday in my new place. 

Switched on to and, 

"Sorry, because of a technical issue, you’re currently experiencing a limited service. Please be assured the we're working hard to fix the problem."

I cannot do anything. I have had this before when not connected to WiFi but I hit the home button for options. 

Now I cannot do anything!

I have soft reset, power cycled, disconnected everything, reset my WiFi (tried on and off), connected a hdmi device to see is I get any other options.

Nothing changed just locked to the error message! 

[Exiled-in-HH]

Is that the case ... are Sky investigating ... this individual issue?

Wouldn't it be better for Sky to suggest rebooting?

[Nomex]

I can't get it to move from this page.

Can't tell if it's online or connecting in any way to my network.

Even tried with a solo hdmi connection the see if it would work as a screen for something else and no change. 

[Padam_Padam]

@Nomex 

How long did you turn it off at the wall for? Give it at least ten minutes then power it back on and see if that kicks it into life. If not you'll probably have to factory reset it, which I think involves holding the power button in on the side of the TV whilst you switch it on at the wall, but don't quote me on that - someone who actually owns a Glass TV would be better served to assist with that, or better still, give Sky a ring and they'll talk you through what to do. 

[Nomex]

Longest was 30mins unplugged. I will try powering on with the button depressed when get back. 

[Nomex]

We have moved to a new page. 

"Updating software" it looks like it connects to a network but progress bar doesn't move. (I still have zero control).

[MarkGoldsmith]

---

@Nomex wrote:

We have moved to a new page. 

"Updating software" it looks like it connects to a network but progress bar doesn't move. (I still have zero control).

---

So if stuck on the Updating Software page, you need to unplug the TV for a couple of minutes and then the software update will proceed.

[peter-marlow+1966]

Did you  inform  sky about your  house move  ?

[Nomex]

Yeap the address has updated this morning which is when this all started and I can't get hold of sky either at the moment. 

[Nomex]

Regardless of all this why can't I even just get to the settings and configure menus? Nothing is working (except the volume). 

[peter-marlow+1966]

Ring sky, say it about  sky glass, say it something  else, when they say they  have sent you  a link would you like to use it, say no you will  get to talk to an advisor,  I do it when I need to  ring  sky