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Discussion topic: There is a line of pixels from the top to bottom of the TV that don't seem to be working.

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Avatar for Kms1981
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This message was authored by: Kms1981

Message posted on ‎25 Feb 2024 09:42 PM

There is a line of pixels from the top to bottom of the TV that don't seem to be working.

Also, the apps sometimes freeze when searching through them I.e. Netflix when scrolling to find something to watch it will freeze and we have to turn the TV off to reset it. The missing pixel issue on screen however, remains regardless of turning tv on/off.
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎25 Feb 2024 10:19 PM - last edited: ‎25 Feb 2024 10:21 PM

Re: There is a line of pixels from the top to bottom of the TV that don't seem to be working.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kms1981 

 

The best course of action would be to contact Sky for a replacement under warranty (we are fellow subscribers here). If a reboot of the unit hasn't cleared it, it's likely to be a hardware issue.

 

See: https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_contactsky&gad_source=1&gclid=... and scroll down to need more help for the 0333 number for customer service. The forum software won't allow us to publish numbers.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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