Discussion topic: There is a line of pixels from the top to bottom of the TV that don't seem to be working.

This message was authored by: Kms1981 · ‎25 Feb 2024

Also, the apps sometimes freeze when searching through them I.e. Netflix when scrolling to find something to watch it will freeze and we have to turn the TV off to reset it. The missing pixel issue on screen however, remains regardless of turning tv on/off.

This message was authored by: mikealanr · ‎25 Feb 2024

Hi @Kms1981

The best course of action would be to contact Sky for a replacement under warranty (we are fellow subscribers here). If a reboot of the unit hasn't cleared it, it's likely to be a hardware issue.

See: https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_contactsky&gad_source=1&gclid=... and scroll down to need more help for the 0333 number for customer service. The forum software won't allow us to publish numbers.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: There is a line of pixels from the top to bottom of the TV that don't seem to be working.

There is a line of pixels from the top to bottom of the TV that don't seem to be working.

All Replies

Re: There is a line of pixels from the top to bottom of the TV that don't seem to be working.

Was this discussion not helpful?

Search Sky Community

Start a new discussion