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Discussion topic: Sky glass air won’t update

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This message was authored by: jemmaswan

Sky glass air won’t update

I got the tv delivered on Saturday but it won't update I have tryed the reset and it's keeps going back to the same page I have a very upset daughter who just wonts it working I have even payed the extra to update faster WiFi an got the plug for up stairs and still the same message to set up the tv spoken to someone twice an still not working

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This message was authored by: MarkGoldsmith

Re: Sky glass air won’t update

Posted by a Superuser, not a Sky employee. Find out more

@jemmaswan wrote:

I got the tv delivered on Saturday but it won't update I have tryed the reset and it's keeps going back to the same page I have a very upset daughter who just wonts it working I have even payed the extra to update faster WiFi an got the plug for up stairs and still the same message to set up the tv spoken to someone twice an still not working


You should try plugging the TV into your router via an ethernet cable to allow the TV to download the update, once its done the initial install you should then be able to switch back to WIFI.

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