Sky TV technical fault

[Ama-amelia]

My broadband is on and working but it states a technical issue for sky TV and they are working on fixing the issue, it's not been working for 3 days. I thought may be a bad connection. 

[Reevo87]

Anyone experiencing issues, I have Sky Glass Gen2, issues with speaking to the remote and any voice commands, they work for a few minutes and then everything starts to lag, slow between menus and blue screen with please wait. 

Have put TV on standby and rebooted multiple times, switched off router and reset. Internet speeds look fine at 140mbps. 

Also reset control with the commands 1-3 and 7-9, commands very much on and off but everything is so slow. 

any ideas please, tried calling Sky and it just says busy and they hang up. 

[peter-marlow+1966]

My Sky glass tv gen 2 is working  fine  gigafast  broadband 900mps full fibre to the property 

[Reevo87]

Now having issues watching anything, one minute it works then drops in and out with a black screen saying programme is loading or technical fault. 

Rang Sky I got told to ring another number who directed me back to the number I rang previously. Had enough now. 

[Abusywoman]

Suddenly tonight - tried to switch channel and got stuck on loading message. Then said technical fault. Tried switching off at socket and leaving for a minute or so and switching back on. That resets it but happens again the minuté I try to select a channel. I can successfully get to and watch Netflix. Broadband (not Sky) fine.  Any ideas? 

[peter-marlow+1966]

You only have 140mps and the more devices that you have connected the  weaker  the signal is  to each device, 140mps is what you get to the router  not what you get  to each device, sky glass tv to watch  hd channels you need a minimum  of 25mps and to watch  uhd channels you need  a minimum of 35mps  that is what sky recommend  for each sky glass tv  and puck, if you have mobile phones, laptop games consoles or anything  like that  that will eat into the  Internet speed, run a speed  test by opening  Netflix going to help opening that and running check my network and see what speed  each tv and puck are getting 

[pwl1]

I'm having the same problems. 

[Bob178]

All channels showing technical fault

[Ste94]

Us too!! Its starting to be really annoying as it happens regularly, just not this badly

[peter-marlow+1966]

I would  say that  you probably  need a minimum  broadband  of at least  500mps  to sort your  issues  out, i  have 2 55inch sky tvs  a puck, sky live camera,  freesat box,  Xbox,  laptop  personnel  computer, 3 mobile phones a smart meter, 3 alexas 

I  am on gigafast broadband 900mps and have no problems with  freezing  tv or anything,  i  would say your  broadband  is  not powerful  enough  for what  you are doing, as I  have  said  the more you have connected  to the Internet  the weaker the wifi  signal  is to each device 

[pwl1]

I've restarted the device from the setting menu on the device, I have the channels back for now, see how it's lasts. It's the 2nd time this evening I've had to do it.  

[John629]

Every time I try to change channel I'm met with'technical fault'.   The only way to change is to turn stream box and pick channel from home page 

[Reevo87]

I have never had these issues before, and I have two glass TVs, a sky puck that my daughter doesn't really use and then just phones connected.

I've tried my Glass Air upstairs with no issues so will monitor the TV downstairs for a few days to see if it was an internet issue

[HHHHHHHHH]

Bloody joke sky streaming regularly freezes and stops working worst thing I ever did sky are a joke

[barry+weelands]

I keep getting the message there is a technical fault at the top of my screen I have sky glass and the oil in the bedroom this is getting so annoying I have unplugged it several times  lasts 20ins and comes back up anybody got any ideas what is causing this