Sky TV freezing and slow to load

[Mazzyp]

For the past week my sky service has been either refusing to laid saying "there is a technical fault with this channel" even though I try many different ones . Or when I do get to watch a programme it keeps freezing and jumping. Is anyone else having these problems? I have sky glass ( unfortunately) and a streaming puck .

[Fothergill1]

Hi @Mazzyp and welcome to the forum.  Initially I would just reboot both your devices by going into Settings > System Management > Resets & Updates > Restart device.  This will take about 3 minutes to complete and initially you will have a blank screen for a minute or two.

See if that works but if it doesn't and as you are experiencing the issues on both your Glass and Stream devices is suggest a problem specific to your  environment so you could also reboot your router. 

1. Put Glass and and puck into standby and then turn them off (unplug is probably the easiest thing to do).

2. Unplug your router

3. Leave for a few minutes and then plug your router back in and wait for it to finish rebooting.

4. Once it has rebooted plug your glass TV back in and when that has also rebooted hopefully it will all be working correctly again.

5. Plug and puck back in and allow it to fully reboot.

It might also be an idea to check the wifi speed you are receiving at the device (not at the router).  To do this open the Netflix app and navigate to the Get Help menu then run a Network test.

Sky recommend the folowing minimum speeds:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

Good luck 🤞