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Discussion topic: Move sky glassto a property that already has it?

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This message was authored by: Ics1978

Move sky glassto a property that already has it?

Can I take my sky glass subscription to a property that already has sky glass?

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This message was authored by: GD1

Re: Move sky glassto a property that already has it?

Posted by a Superuser, not a Sky employee. Find out more

@Ics1978  You'll need to explain a bit more as to why you'd be doing this.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Ics1978

Re: Move sky glassto a property that already has it?

I'm having to leave the property I'm currently living with my sky glass and the property I'm moving to already has sky glass 🤷🏻‍♂️

This message was authored by: GD1

Re: Move sky glassto a property that already has it?

Posted by a Superuser, not a Sky employee. Find out more

@Ics1978  Are you moving in with someone who has Glass already or will you be moving to an empty place?

 

If the former then you can't have 2 accounts at the same address so you would need to cancel your account.

 

If the property is vacant you need to let Sky know you're moving.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Move sky glassto a property that already has it?

Posted by a Superuser, not a Sky employee. Find out more

@Ics1978 

 

There can only be one Sky content subscription at an address.  If that subscription has the Whole Home add-on then both Glass sets can access the content.

 

If either content subscription is within a minimum term then Sky can charge an early exit fee.

 

Purchase loan repayments (if applicable) must still be paid whether or not the television is in use.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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