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Discussion topic: Sky Has Nerfed The Use of Sky Q Remote

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This message was authored by 82bit This message was authored by: 82bit

Sky Has Nerfed The Use of Sky Q Remote

With the latest 30.520 update that has infected both of my Glass TVs this morning, Sky has killed the use of Sky Q remotes. They now don't pair over Bluetooth and are sadly only using IR now - so no voice command using the remote. Deliberate or oversight? 

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Sky Glass 65” with Sky Live
Sky Glass 43” with Sky Live
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3

BT FTTP:
↓920Mbps
↑110Mbps
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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Has Nerfed The Use of Sky Q Remote

Posted by a Superuser, not a Sky employee. Find out more

@82bit wrote:

With the latest 30.520 update that has infected both of my Glass TVs this morning, Sky has killed the use of Sky Q remotes. They now don't pair over Bluetooth and are sadly only using IR now - so no voice command using the remote. Deliberate or oversight? 


Hi .... have you tried a complete power cycle after the update ? Pull the plug for a few minutes 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Kenny-J This message was authored by: Kenny-J

Re: Sky Has Nerfed The Use of Sky Q Remote

Posted by a Sky employee

May I ask why you are using Q remotes and not the Glass remote?

 

Kenny

82bit
Topic Author
This message was authored by 82bit This message was authored by: 82bit

Re: Sky Has Nerfed The Use of Sky Q Remote

@Jporch316  Yes indeed, several times. No dice. 

~-~-~-~-~-~
Sky Glass 65” with Sky Live
Sky Glass 43” with Sky Live
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3

BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~
82bit
Topic Author
This message was authored by 82bit This message was authored by: 82bit

Re: Sky Has Nerfed The Use of Sky Q Remote

@Kenny-J it's a more logical and fully featured remote - actual REW and FF buttons for a start. Just a preference. 

~-~-~-~-~-~
Sky Glass 65” with Sky Live
Sky Glass 43” with Sky Live
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3

BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~
This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Sky Has Nerfed The Use of Sky Q Remote


@82bit wrote:

@Kenny-J it's a more logical and fully featured remote - actual REW and FF buttons for a start. Just a preference. 


The Q remotes have much better build quality too. I had one that lasted 3 years without a single fault. 

I had Sky Stream for less than a year and three remotes failed in that time. 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Has Nerfed The Use of Sky Q Remote

Posted by a Superuser, not a Sky employee. Find out more

@82bit My stream puck was updated last night and unfortunately as you say you can no longer pair the Sky Q remote to operate Stream (and Glass as in your case).  It will work in IR mode though which is how I  use mine with my Stream remote as my primary which is connected via bluetooth.

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