Sky Glass won’t support 4K Xbox series X

[Emsssss16]

Been trying for weeks if not months now to get my sky glass 65" to display 4K from my Xbox series x, I've tried all three HDMI ports several times, I've followed every troubleshoot/forum post/anything I can find on the subject possible, I've replaced the HDMI cable, I've tested my Xbox on 2 other 4K capable displays and it works fine, I've attempted every configuration in my Xbox settings and still to no avail. I gave up trying a few weeks ago as I got past the point of caring but decided today that's it still a major pain, hoping someone on here can save the day/week/month and help a sister out 

[Jporch316]

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@Emsssss16 wrote:

Been trying for weeks if not months now to get my sky glass 65" to display 4K from my Xbox series x, I've tried all three HDMI ports several times, I've followed every troubleshoot/forum post/anything I can find on the subject possible, I've replaced the HDMI cable, I've tested my Xbox on 2 other 4K capable displays and it works fine, I've attempted every configuration in my Xbox settings and still to no avail. I gave up trying a few weeks ago as I got past the point of caring but decided today that's it still a major pain, hoping someone on here can save the day/week/month and help a sister out 

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Hi 

what's the exact problem ? Is it not showing on the screen at all ? 

have you tried toggling the allm setting on or off ?

[Jporch316]

There is also a few other threads the last week to check 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-ging-on-Low-Latency-mode/td-p/4772293

[Emsssss16]

I've just been reading that exact thread but my problem is it won't display anything at all when selecting 4K as a resolution on my series x, the sky glass doesn't recognise it as an Xbox, I've made sure I have the right hdmi cable for the job which works fine on other displays. My Xbox can see the sky glass is 4K 60hz capable but the glass says nothing is connected to hdmi 1 as soon as I select it, unsure to whether I have a faulty sky glass or not 

[Jporch316]

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@Emsssss16 wrote:

I've just been reading that exact thread but my problem is it won't display anything at all when selecting 4K as a resolution on my series x, the sky glass doesn't recognise it as an Xbox, I've made sure I have the right hdmi cable for the job which works fine on other displays. My Xbox can see the sky glass is 4K 60hz capable but the glass says nothing is connected to hdmi 1 as soon as I select it, unsure to whether I have a faulty sky glass or not 

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Does the Xbox have an option for display output that you can set to auto ?

[Jporch316]

Also I think I've read a few times that glass needs a hdmi 2.1 cable ....

[Emsssss16]

Tried that and the most I'm getting is 1080p, 4K isn't even an option

[Emsssss16]

And I have a hdmi 2.1 cable, tried 2 different models 

[Jporch316]

@Emsssss16 

I'll escalate your post to the online sky community team .... please lookout for an invitation to chat from them over the next couple of days 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Emsssss16 to chat.

[JackMccoll88]

What was the outcome of this did you get it sorted? I have the 65" tv and the xbox series x is on the way 

[Jporch316]

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@JackMccoll88 wrote:

What was the outcome of this did you get it sorted? I have the 65" tv and the xbox series x is on the way 

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Glass is compatible with the Xbox .... I've only seen a handful of threads over the past few years where issues have been reported ..... I imagine these were isolated issues