0

Discussion topic: Sky Glass - losing clarity when ads switch over

Reply
Avatar for Mckees11
Level 1 icon
What's this?
This message was authored by: Mckees11

Message posted on ‎12 Nov 2025 04:43 PM

Sky Glass - losing clarity when ads switch over

Hi, I've just bought a Sky Glass TV and it seems to losing clarity when the adverts come on for a few seconds, clears up then when he next ad comes on it goes fuzzy again and then clears and so on..  It's plugged into the wall.  What could be causing this?

Report post
Post 1 of 2
54 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎12 Nov 2025 09:30 PM

Re: Sky Glass - losing clarity when ads switch over

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mckees11 

 

It uses adaptive bitrate technology. Is your broadband speed and/or the speed the glass unit is getting meet the minimum requirement of 25Mbps for HD and 30Mbps for UHD?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
31 Views
0 Likes
Reply
Reply