Sky Glass locking up

[Templar18]

Hi all 

We have been experiencing loads of lockups on our sky glass system over the past week, and can only be resolved by pulling the plug.

We also see lockups with screen freezing and again nothing fixes but pulling the plug.

Is anyone else having/had similar issues, is this a Glass issue ? Broadband is on another supplier and is working

[Jporch316]

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@Templar18 wrote:

Hi all 

We have been experiencing loads of lockups on our sky glass system over the past week, and can only be resolved by pulling the plug.

We also see lockups with screen freezing and again nothing fixes but pulling the plug.

Is anyone else having/had similar issues, is this a Glass issue ? Broadband is on another supplier and is working

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Hi 

what speeds are you getting on your glass . You can check this by going to the Netflix app - settings - network check 

[Exiled-in-HH]

Who is your ISP?

[Templar18]

Hiya 

I'm on Virgin Media 1gb 

[Templar18]

Also Glass is directly hardwired to the Hub 😉

[Jporch316 · Accepted solution]

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@Templar18 wrote:

Also Glass is directly hardwired to the Hub 😉

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Try it on WiFi - glass has a 100mb network adapter .

[Templar18]

Ah !! Ok will give it a go, thanks for letting me know..