Discussion topic: Sky Glass is getting worse
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Message posted on 19 Oct 2025 05:20 PM - last edited: 19 Oct 2025 05:21 PM
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Sky Glass is getting worse
Service seems to be degrading. What with the outage last month, the constant lag browsing the menu and the ridiculously annoying 'Please wait' to just display the Home Screen.
And now... this!
WHILE it's actually playing the live content. Just nuts. Anyone who doesn't have Glass and is thinking whether or not they should get it - DON'T!
Sky Glass 65” [Gen 2] with Sky Live
Sky Glass 43” [Gen 1] with Sky Live
Sky Glass Air 43” connected to Sky Soundbox
Sky Stream Puck x4
Sky Sports & Sky Movies + UHD & Dolby Atmos
Sky FTTP
Sky Mobile SIMO x6
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All Replies
Message posted on 19 Oct 2025 05:31 PM
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Re: Sky Glass is getting worse
82bit
What is your broadband speed and how is that tv connected, I have a similar setup and I have my tvs connected with ethernet cables and have no problems, with freezing or anything like that, but i also have sky gigafast broadband 900mps full fibre to the property, and don't forget sky glass is a big broadband user, and the more devices that are connected and running the weaker the wifi signal is to each device and things like brick interior walls in old building can effect your wifi signal to
Message posted on 19 Oct 2025 05:36 PM - last edited: 19 Oct 2025 06:11 PM
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Re: Sky Glass is getting worse
Thanks for the reply, unfortunately this ain't my first rodeo with regards Sky and their disastrous streaming offering. I have Sky gigabit FTTP and all fixed devices are hard wired. It's not a network issue. It's a Sky issue. Always has been if you ask me, the "it's your WiFi" line is just an easy standard line to blame more deep-rooted issues on.
Sky Glass 65” [Gen 2] with Sky Live
Sky Glass 43” [Gen 1] with Sky Live
Sky Glass Air 43” connected to Sky Soundbox
Sky Stream Puck x4
Sky Sports & Sky Movies + UHD & Dolby Atmos
Sky FTTP
Sky Mobile SIMO x6
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Message posted on 19 Oct 2025 06:11 PM
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Re: Sky Glass is getting worse
82bit
So you are still on the copper phone line and not the fibre optic cable? Like I am, so you don't have one of these boxes
Which is full fibre broadband to the property, not to the cabinet then copper phone line from the cabinet to your property
Message posted on 19 Oct 2025 06:13 PM - last edited: 19 Oct 2025 06:17 PM
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Re: Sky Glass is getting worse
Apologies, post corrected. Yes full fibre to premises. Rock solid since the day it was installed, 5 years ago, with 99.9% uptime as reported by my router. Like I said, these are not home network issues. It's just a sub-standard product. This is evidenced by the sheer amount of nannying it requires - constant reboots, etc - which legacy Sky products (Sky+, Sky+HD, Sky Q) rarely needed.
Sky Glass 65” [Gen 2] with Sky Live
Sky Glass 43” [Gen 1] with Sky Live
Sky Glass Air 43” connected to Sky Soundbox
Sky Stream Puck x4
Sky Sports & Sky Movies + UHD & Dolby Atmos
Sky FTTP
Sky Mobile SIMO x6
~-~-~-~-~-~
Message posted on 19 Oct 2025 06:19 PM - last edited: 19 Oct 2025 06:26 PM
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Re: Sky Glass is getting worse
@82bit wrote:
which legacy Sky products (Sky+, Sky+HD, Sky Q) rarely needed.
Sky Q before about release 7 of the firmware?
I've owned yo-yos which required less frequent restarts.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 20 Oct 2025 06:25 AM
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Re: Sky Glass is getting worse
@82bit wrote:..... the "it's your WiFi" line is just an easy standard line to blame more deep-rooted issues on.
I still reckon it's your WiFi 😜
Now TV Sports Ultra Boost @ £26 pm (till Feb 2026)
1000/115 FTTP (Aquiss) to Zyxel DX3301
3 x Asus XT9s + 2 x RT-AC58U V3 for WiFi (AP mode)
65" Samsung S92C OLED TV
C430 Samsung soundbar with subwoofer
6 other streaming TVs
43+ network connected devices
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