Does anyone else have issues where their sky glass tv just freezes. I've had sky engineers out. Rang numerous times just to be told to rested tv and WiFi. Also been told to plug in using USB which I done. Yet still it freezes at least once or twice a week.
Posted by a Superuser, not a Sky employee. Find out more
What speed is your broadband ? And what have you plugged in to the usb port i have gigafast broadband 900mps and I have my tv connected by an ethernet cable an no freezing problems what so ever
Posted by a Superuser, not a Sky employee. Find out more
Ethernet is more stable than WiFi and you need a minimum broadband speed of 25mps to the watch hd channels and a minimum of 35mps to watch uhd channels, you can see what speed your tv is getting by going to the Netflix app opening it go to get help click on that and going to check my network and run that
Posted by a Superuser, not a Sky employee. Find out more
The usb port on the gen 1 will only charge something like a mobile phone, but it's for the sky live camera to be plugged into as its a USB c port, I used to use that port to charge my mobile phone until I go the camera
The tv just wigs out screen freezes. Remote won't work buttons won't work on tv and makes a jittering noise of the last thing said or heard. Have to unplug the tv and do a reset as stated by sky help everytime I ring them.
@DavidD85 To me, that sounds like a faulty TV problem if your internet speeds are fine. Are you still within your first two years owning it? If so, it's covered for replacing for free.
