Sky stream problems

[Fife]

Every night since we joined sky stream which is 1 month we get a noise like a light bulb pop the screen goes black and we have to switch off at the mains and restart. Takes about 5 minutes. 
when restarted it picks up at the live point so if watching sport you miss the time it was off. 

The picture also freezes from time to time.

we have used checker and have good  service

[Dazzasky]

---

@Fife wrote:

Every night since we joined sky stream which is 1 month we get a noise like a light bulb pop the screen goes black and we have to switch off at the mains and restart. Takes about 5 minutes. 
when restarted it picks up at the live point so if watching sport you miss the time it was off. 

The picture also freezes from time to time.

we have used checker and have good  service

---

I have escalated your post to Sky so keep an eye out for a message from them. @Fife 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Fife  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.