Sky Glass and Broadband

[MarigoldSky]

Hi, hope you can help.  I've had a lot going on in my private life so I am not sure if I have understood the process.

I initally rang up Sky to enquire about going to fibre broadband and ended up also getting signed up to Sky Glass (don't have a problem with this).  The new TV arrived at the weekend.  There was mention of a box or something being fitted to the external of my house (assume this is to do with fibre broadband???).

I've got an engineer visit for a couple of weeks time (due to work committments) but I'm not sure if this is for broadband or Sky Glass and I can't seem to find any info from emails or get hold of Sky to confirm.

To clarify, I'm an exisiting Sky Q customer with Sky broadband.  Now I have the Sky Glass TV, is it just a case of me setting it up myself as I already have a broadband package (albeit changing to fibre soon)?  Or is an engineer supposed to do that?  Is there anything stopping me assembling the Sky Glass TV now and connecting to the broadband as normal (or does the broadband situation change when it goes fibre?)?

Sorry, really confused with the process. 😕

[stereohaven · Accepted solution]

@MarigoldSky 

Sky Glass TV is self set up, any engineer will likely be linked to your full fibre broadband upgrade.

The instructions for putting the TV together are in the box, then follow the steps on screen or here: https://www.sky.com/help/articles/setting-up-sky-glass 

Note that your Sky Q will be turned off when you activate Glass, so you might want to watch all your recordings etc. first, as you cannot have a Sky Glass and Sky Q subscription at the same address.

[peter-marlow+1966]

MarigoldSky

The engineer will  come and install  the full fibre to the property broadband and that means you will have two boxes like this, the first photo is the box outside my house, the second  is the  optical network terminal box  that is where the fibre optic cable comes in to the house

 

 once this is done you need to plug your  home phone into the hub as your  old phone line will no longer work 

[peter-marlow+1966]

MarigoldSky

Also after the sky glass  is activated, you will be sent packaging  with  30 days to send your sky q equipment back, note that you will  lose all your recording on the sky as soon as the sky glass tv is activated, also your  next bill, will two bills, your last sky q subscription bill and your  first  streaming  bill, so please bear that in mind 

[MarigoldSky]

Thanks for all the help.  Will attempt this tonight then. 

Unfortunately the images haven't loaded on my screen, but I am relieved the home phone line will transfer to the hub as our only working phone socket from when we moved in was in our son's bedroom which is where the current hub is.

So if I'm right in this, the main TV is in the front room/lounge downstairs, the broadband external box could be fitted outside the house nearest the TV and the existing hub can move downstairs next to the TV and the phone line can connect there?

Many thanks.

[stereohaven]

@MarigoldSky 

If you are moving to full fibre then the old telephone point in your son's bedroom will be disconnected.

You are moving to a new, fibre optic cable to the front of your house (grey box), which is terminated inside to an ONT (white box), which your hub will connect to.

Any telephones if used, will be plugged into your hub.

This video should give you an idea:https://youtu.be/hvBOWp9NpWg?si=g6M6tGBw2jDtcXSZ