Discussion topic: Sky Glass and Broadband
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Message posted on 06 Oct 2025 06:15 PM
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Sky Glass and Broadband
Hi, hope you can help. I've had a lot going on in my private life so I am not sure if I have understood the process.
I initally rang up Sky to enquire about going to fibre broadband and ended up also getting signed up to Sky Glass (don't have a problem with this). The new TV arrived at the weekend. There was mention of a box or something being fitted to the external of my house (assume this is to do with fibre broadband???).
I've got an engineer visit for a couple of weeks time (due to work committments) but I'm not sure if this is for broadband or Sky Glass and I can't seem to find any info from emails or get hold of Sky to confirm.
To clarify, I'm an exisiting Sky Q customer with Sky broadband. Now I have the Sky Glass TV, is it just a case of me setting it up myself as I already have a broadband package (albeit changing to fibre soon)? Or is an engineer supposed to do that? Is there anything stopping me assembling the Sky Glass TV now and connecting to the broadband as normal (or does the broadband situation change when it goes fibre?)?
Sorry, really confused with the process. 😕
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All Replies
Message posted on 06 Oct 2025 06:26 PM - last edited: 06 Oct 2025 06:27 PM
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Re: Sky Glass and Broadband
Sky Glass TV is self set up, any engineer will likely be linked to your full fibre broadband upgrade.
The instructions for putting the TV together are in the box, then follow the steps on screen or here: https://www.sky.com/help/articles/setting-up-sky-glass
Note that your Sky Q will be turned off when you activate Glass, so you might want to watch all your recordings etc. first, as you cannot have a Sky Glass and Sky Q subscription at the same address.
LG B6 OLED 55” | LG UP75 LCD 43” | sky Q | sky Q Mini | sky Mobile | sky Soundbox | EE Apple TV 4K | EE Full Works FTTC
Message posted on 06 Oct 2025 06:43 PM
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Re: Sky Glass and Broadband
MarigoldSky
The engineer will come and install the full fibre to the property broadband and that means you will have two boxes like this, the first photo is the box outside my house, the second is the optical network terminal box that is where the fibre optic cable comes in to the house
once this is done you need to plug your home phone into the hub as your old phone line will no longer work
Message posted on 06 Oct 2025 06:50 PM
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Re: Sky Glass and Broadband
MarigoldSky
Also after the sky glass is activated, you will be sent packaging with 30 days to send your sky q equipment back, note that you will lose all your recording on the sky as soon as the sky glass tv is activated, also your next bill, will two bills, your last sky q subscription bill and your first streaming bill, so please bear that in mind
Message posted on 06 Oct 2025 07:07 PM
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Re: Sky Glass and Broadband
Thanks for all the help. Will attempt this tonight then.
Unfortunately the images haven't loaded on my screen, but I am relieved the home phone line will transfer to the hub as our only working phone socket from when we moved in was in our son's bedroom which is where the current hub is.
So if I'm right in this, the main TV is in the front room/lounge downstairs, the broadband external box could be fitted outside the house nearest the TV and the existing hub can move downstairs next to the TV and the phone line can connect there?
Many thanks.
Message posted on 06 Oct 2025 07:21 PM
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Re: Sky Glass and Broadband
If you are moving to full fibre then the old telephone point in your son's bedroom will be disconnected.
You are moving to a new, fibre optic cable to the front of your house (grey box), which is terminated inside to an ONT (white box), which your hub will connect to.
Any telephones if used, will be plugged into your hub.
This video should give you an idea:https://youtu.be/hvBOWp9NpWg?si=g6M6tGBw2jDtcXSZ
LG B6 OLED 55” | LG UP75 LCD 43” | sky Q | sky Q Mini | sky Mobile | sky Soundbox | EE Apple TV 4K | EE Full Works FTTC
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