Sky Glass TV won’t turn on

[TeresaB3]

My Sky Glass TV has no display. The red light comes on and flashes but then the screen remains black. I've done everything that it says to do including checking the remote and still nothing. 

[mikealanr]

Hi @TeresaB3 

Inknow you have mentioned the remote but have you tried the recovery process:

https://www.sky.com/help/articles/power-issue-help-sky-glass

Pressing and holding the power button while powering on the TV untill the LED light begins to flash. This will force the TV to recover and reinstall the software. Step 4 of that article? It is worth trying it a couple of times.

It also might be worth leaving your Glass unplugged for at least 10 minutes and then trying it again.

If that's not working, you will need to speak to Sky and arrange a replacement under warranty (if you are) or at cost if out of warranty. We are fellow subscribers here on the community.

MikeAlanR

[Jporch316]

---

@TeresaB3 wrote:

My Sky Glass TV has no display. The red light comes on and flashes but then the screen remains black. I've done everything that it says to do including checking the remote and still nothing. 

---

Have you tried pulling the plug totally for 10 minutes or so