25 Jan 2025 08:43 PM
We have The Masked Singer on from ITVX at the moment, and cannot pause or skip forward or backwards,only go back to the start.
We used to be able to do these things, has there been a change to ITVX?
25 Jan 2025 08:46 PM
To fast forward you need to pay for the premium itvx £5.00 a month
25 Jan 2025 08:50 PM
I pay for sky's ad skipping, is that no longer enough?
25 Jan 2025 09:04 PM
Posted by a Superuser, not a Sky employee. Find out more
@custardchris wrote:I pay for sky's ad skipping, is that no longer enough?
@custardchris Yes subscribing to Sky's ad skipping should cover ITVX (it certainly does in my case). I suspect you have a software glitch so a reboot/restart may be all it needs.
To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as it is normal.
25 Jan 2025 10:06 PM
It seems to be the watch from start on something that is currently live that I can't pause.
Have done the reset above, doesn't make any difference.