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Discussion topic: Can't pause or skip on ITVX

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This message was authored by custardchris This message was authored by: custardchris

Can't pause or skip on ITVX

We have The Masked Singer on from ITVX at the moment, and cannot pause or skip forward or backwards,only go back to the start.

 

We used to be able to do these things, has there been a change to ITVX? 

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Can't pause or skip on ITVX

To fast forward  you need to pay for the premium  itvx £5.00 a month 

custardchris
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This message was authored by custardchris This message was authored by: custardchris

Re: Can't pause or skip on ITVX

I pay for sky's ad skipping, is that no longer enough? 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Can't pause or skip on ITVX

Posted by a Superuser, not a Sky employee. Find out more

 


@custardchris wrote:

I pay for sky's ad skipping, is that no longer enough? 


@custardchris  Yes subscribing to Sky's ad skipping should cover ITVX (it certainly does in my case).  I suspect you have a software glitch so a reboot/restart may be all it needs.

 

To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as it is normal.

 

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custardchris
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This message was authored by custardchris This message was authored by: custardchris

Re: Can't pause or skip on ITVX

It seems to be the watch from start on something that is currently live that I can't pause.

 

Have done the reset above, doesn't make any difference. 

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