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Discussion topic: Sky Glass TV won’t turn on

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This message was authored by Han4444 This message was authored by: Han4444

Sky Glass TV won’t turn on

The red light is on at the front but that's the only response to the remote. The TV won't respond to voice command, the remote for anything else , the button on the RHS and motion any more. Changed the batteries and restarted wifi. 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky Glass TV won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Han4444 wrote:

The red light is on at the front but that's the only response to the remote. The TV won't respond to voice command, the remote for anything else , the button on the RHS and motion any more. Changed the batteries and restarted wifi. 


Have you tried unplugging the TV for a couple of minutes and seeing if that helps?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky Glass TV won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Han4444 wrote:

The red light is on at the front but that's the only response to the remote. The TV won't respond to voice command, the remote for anything else , the button on the RHS and motion any more. Changed the batteries and restarted wifi. 


Have you tried unplugging the TV for a couple of minutes and seeing if that helps?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Han4444
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This message was authored by Han4444 This message was authored by: Han4444

Re: Sky Glass TV won’t turn on

And that has done the job! Thank you - completely forgot the first rule of tech stuff: turn it off and on again 😂

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass TV won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Han4444 wrote:

And that has done the job! Thank you - completely forgot the first rule of tech stuff: turn it off and on again 😂


No problem - it's quite common for little bugs to occur on Sky glass and Sky stream where a simple unplug for a couple of minutes resolves it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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