Sky Glass TV - coloured band vertically across screen

[DoubleG83]

Hello, 

I am currently experiencing intermittent issues with the Sky Glass TV. I keep getting a coloured band across the screen - vertical and just off centre. 

I assume this isn't normal?   It won't let me post an image of it in here to show you. 

If I turn off the TV it does disappear but then a few hours or even a day later. It will reappear. 

It isn't just on a specific channel or app, it's on everything. 

[Tim+Adams]

Hi @DoubleG83 

I would recommend you use the link below and select 'no, I still need help' and then follow the info to call Sky who will troubleshoot and if needed arrange a replacement Glass.

https://www.sky.com/help/articles/picture-help-sky-glass

Thanks,

Tim

[DoubleG83]

Thanks! I just tried that and what told my a very robotic human being that there is nothing they can do!!  

Apparently, it isn't an issue with the TV???? 

What would you suggest? 

[Tim+Adams]

Hi @DoubleG83 

I can escalate your issue to Sky who will then invite you to chat to troubleshoot, the link below explains how it works - please lookout for the invite. 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks,

Tim

[Lisa-P1987]

Thanks for escalating this. We are happy to have a chat on this, but it does sound like it needs to go to our Escalated Glass team.  We’ve sent DoubleG83 an invite to chat.

 

[Addie15]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please do not hesitate to reach out, so we can re-escalate this for you. Thanks.

[DoubleG83]

Hello, I was told the session would be left open. The problem still exists after completing the troubleshooting.

[DoubleG83]

The chat I was in was to stay open for 48 hours swhilst I did the troubleshooting, but someone has already closed it! I still have the screen issues after the troubleshooting. Can this be reopened ASAP please?!

[Tim+Adams]

Hi @DoubleG83 

I'll make another escalation for you.

Please lookout for the invite.

Thanks,

Tim

[Lisa-P1987]

Thanks for escalating this. We’ve sent DoubleG83 another invite to chat. 
(you will need to engage within 48 hours to keep the chat active as mentioned on our previous conversation)

[Lisa-P1987]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.

 Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.