Sky Glass TV cancelled

[David+Smyth]

I'm with Sky 20+years and have never had  hassle like I have at the minute, yesterday I got an email to say my Sky Glass TV has been cancelled, my bills are paid monthly so it's not a credit issue, I rang Sky, as per usual it took 30 mins to get talking to someone, they put me through to tech dept who told me to do a hard reset, long story short all the resets in the world would never have got it going as they cancelled the TV, this means it has been deleted from my account, I rang back today and after 90 mins was told that they can't turn it back on or add to my account for 7 + days, has anyone ever heard of this I'm absolutely fuming with Sky, I now have TV in the living room for a week or more what a shambles.  

[BenJoBanjo]

@David+Smyth 

Shambles is the correct term. It sounds absolutely ridiculous that Sky have basically stopped you from using a piece of hardware, that you own, against your wishes. 

If I were you I'd lodge a formal complaint. 

https://www.sky.com/help/articles/how-to-make-a-complaint 

[David+Smyth]

Thanks for the link I will surely be making a complaint, I have plenty of time on my hands this week