Sky Puck & Sky Glass Power up issues 19-9-24

[Sineadzf]

I'm here in Ireland and having same issue all evening on Sky Stream puck. However Skygo will work so download it to a phone or tablet..log in and you can watch some tv until the issue is fixed

[MarkGoldsmith]

---

@CaspaG wrote:

@mikealanr Bud, their service checker is useless 

---

Out of interest why do you think its useless?

Its doing the job and informing people there is a known issue affecting service that is being investigated.

[Hannahls02]

Having the same issue, just flashing red

[SB1978andover]

Wifi is fine. There is power in the cord but my sky glass tv won't turn on

[blenkey]

It's ironic I only got it today. Set it up on the floor. Only switched it off to get it lifted on stand, and then it won't go on. Not an ideal start

[Robbyn97]

2 pucks flashing sky logo shows and then nothing

[DavidPet]

I have a stupid TV upstairs which is working fine on the Firestick. How is it that the so-called latest technology won't even switch on because of a technical issue wherever it may be. Surely a TV shouldn't need to rely on the Internet to switch on?

[paigem23]

I've restarted it like 4 times now!! Still not turning on. It says updating and then goes completely black again!

[CaspaG]

@MarkGoldsmith Not enough info with the consumer.

"There is an issue"

well yeah I already know that, how about some time frame or cause of the issue? 🤷

[Stacey54]

My sky puck has been working all day then before just stopped working, has a fashing white light then comes up sky then goes off again then same then off .

[Twayley]

Same for me .. 

Been 3 times I've had to call.out sky.

2times they left me 4days without a tv or WiFi 

No compensation at all. 

Think I'm going to move even though a loyal customer for 15years

Be nice to get a notification 

[SKY1992bf]

---

@Fran911 wrote:

Is anyone else having problems with the sky Glass TV? I have tried rebooting it on numerous occasions and I am just getting a pulsing red lights. Is there an outage? And do we know how long it's going to take to fix?

---

@Fran911  There is a known issue, your post has been added to a thread already discussing the subject 

[Murph_ben]

We have the same problem 

[mikealanr]

Hi @Stacey54 

Known outage: https://www.sky.com/help/servicestatus/streamingtv

See this thread: https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

MikeAlanR

[CaspaG]

Imagine if someone with over 1mil followers on social media made a post about this, sky stock would go down like that **bleep**ty titanic