Sky Glass Power up Issues 19-9-24

[lettice]

---

@chellebelle1 wrote:

stll cant link puck to my account even though my sky says there are no issues now have tried calling sky and them keep cutting me off before i can even speak to anyone dont know what else i can do have followed all instructuons for resetting my Puck too may times still only getting as far as kink your account go to page and still just keep getting "opps there a problem" call a sky expert well that a joke expert can teven get on a que to speak to someone 

---

All I would suggest at  the moment, is have a browse through the last few pages on this thread.
Some who had this problem have managed to find some solutions.

They may help you.

We as Superusers have made Sky aware of this activation problem,, so be assured its being looked at by Sky.
Often with account problems it can be a tricky one

[Ttttt]

So obvious superusers are sky staff 🤣🤣🤣 all they do is tell you not to cancel the account.

3 working days I was told by a staff member this morning.

Just so someone is being honest.

[mikealanr]

@Louisejb 

Have you tried the recovery peocess: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on?area=sky-glass&DCMP=ivr-skycom:ec_gl...

MikeAlanR

[mikealanr]

@Ttttt 

No we are honestly not. We are just very active members of the community who try to help other people out. Telling people not to cancel the DD due to they way Sky handle debt recovery is very different to telling you not to cancel.

Posts such as this are a tad frustrating for us who are just trying to help others

MikeAlanR

[TimmyBGood]

---

@Ttttt wrote:

So obvious superusers are sky staff 🤣🤣🤣 all they do is tell you not to cancel the account.

3 working days I was told by a staff member this morning.

Just so someone is being honest.

---

We are not Sky staff.

The  advice against unilateral cessation of a direct debit is because that automatically puts the user in breach of contract (and potentially liable for financial penalties plus an impaired credit score) while doing absolutely nothing to resolve an issue.

[Mark1707]

Hi tried every recovery ways in the world still can't get past software update pressed every button on remote even gone on sky chat then they disconnected me absolute joke customer service appaling but quick enough to take payments out your bank account!! 

[Daniel0210]

@Ttttt 

Nope. See this link to inform you and any customer about SuperUsers. 
https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers

[Chamilton1987]

I am very disappointed with sky . My sky stream hasn't been working for an entire week . Most people will understand how infuriating it is trying to get hold of someone at sky to speak to . You have to go through constant automated crap for hours and every option means you don't get to speak to anyone . You are told to go online , and none of the information they give is helpful. The customer service at sky is absolutely shocking or non existent. It's infuriating, I'm paying for this , they give you no information. It's an absolute con . There's nothing you can do to actually speak to some, so you are just left not knowing what is going an complete unable to do anything. I've been so angry trying to get through to some , that I have put my fist through the wall . Absolute disgrace . 

[Jporch316]

---

@Ttttt wrote:

So obvious superusers are sky staff 🤣🤣🤣 all they do is tell you not to cancel the account.

3 working days I was told by a staff member this morning.

Just so someone is being honest.

---

We are not telling you .... just advising. Cancelling your account can bring some very unfortunate repercussions and it would be wise to check these before you do so 

[Sarden7]

I can't get mine to connect wirelessly. We can only connect via etheret cable. Where as previously it wasn't an issue. Our router is upstairs so we had to carry the tv up and back down but won't connect now 😢 

[SRash]

We are having the same issue, we managed to speak with someone who advised us to restart or tv, restart the puck, update the puck, turn off the puck, turn on the puk....etc etc

Weve done all this and now we have to reactivate our account but when we go online to do this it comes up with an error telling us to contact sky...theyve told us to try a different device to access the webpage. Weve used 2 mobile phones a table and a laptop and all come up with the same fault.

We are lucky as we are only a week into our new sky stream so we will probably cancel and do without

[Mark39]

---

@Sarden7 wrote:

I can't get mine to connect wirelessly. We can only connect via etheret cable. Where as previously it wasn't an issue. Our router is upstairs so we had to carry the tv up and back down but won't connect now 😢 

---

Try restarting your router by switching it off at the plug for 30 seconds or so. Then see if your Puck will connect.

[lettice]

---

@Sarden7 wrote:

I can't get mine to connect wirelessly. We can only connect via etheret cable. Where as previously it wasn't an issue. Our router is upstairs so we had to carry the tv up and back down but won't connect now 😢 

---

You will need to do a network reset for the wifi in the settings to get the wifi back and working.

Follow the advice in this Sky help article;

https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

[Jporch316]

---

@SRash wrote:

We are having the same issue, we managed to speak with someone who advised us to restart or tv, restart the puck, update the puck, turn off the puck, turn on the puk....etc etc

Weve done all this and now we have to reactivate our account but when we go online to do this it comes up with an error telling us to contact sky...theyve told us to try a different device to access the webpage. Weve used 2 mobile phones a table and a laptop and all come up with the same fault.

We are lucky as we are only a week into our new sky stream so we will probably cancel and do without

---

Check the email address you are using to log into your sky activation account is the same account you used when signing up for the puck 

[Daniel0210]

---

@Chamilton1987 wrote:

I am very disappointed with sky . My sky stream hasn't been working for an entire week . 

---

@Chamilton1987 

The issue subject of this thread started late afternoon on Thursday so if you've had a problem for a week it may be unconnected. Unfortunately the lines have been extremely busy due to the Glass/Stream issue resulting in very long wait times.