My Sky puck comes on and displays a black screen with the word Sky in white then switches itself off

[RobSavage]

I've tried rebooting but my sky puck however it won't stay on and for the 10-15 seconds it is on it is just a black screen and the word sky in white. My glass tv and the other pucks are working fine in the house

[Droichead]

I turned it off to try to resolve the PIN issue and I'm now back to the start of updating the software. 

[Vickim8558]

What else can we do. On glass can't get past network setup 

[75jim75]

Thank you for your reply but its doing the same 

[Margaret+brownlie]

The reset worked for my TV but my kulti room puck just flashes the. Turns off. Any further advice ir is this still due to the outage issue?

[Patsie]

What an absolute shambles Sky have created!!

Asking folks to sort it out themselves is laughable, as if your phone signal went off you wouldn't expect your mobile supplier to ask you to go up the nearest mast and sort it out!

It's is up to Sky to resolve this "hack" or whatever out and compensate customers.

Rather worrying that a huge company have no work around 24 hrs later.

[Margaret+brownlie]

The reset worked for my TV but my kulti room puck just flashes the. Turns off. Any further advice or is this still due to the outage issue?

[Ingilybob]

Finally! The recovery process worked for me after all this time, everything seems to be working again ok, fingers crossed 🤞

[Curiosity2]

Finally got it working, had to point my remote at it, it then came up to reattach my remote to the puck. Once I did all that and activated it and reattached it to my account, it actually came on. 

What a palaver 😬🙄😩

[Pol-97]

I've tried resetting my sky glass twice now and nothing has happened. I still can't turn the tv on? What do you suggest from this? Haven't been able to use my tv since yesterday evening. 

[Auntiebitty]

I'm in Hampshire and I haven't either!

[Ryan89]

Also having issues here as it seems many others are. 
I have managed to start the reset process, pressing 4 and 6 isn't doing anything so I've reset my remote by pressing 7 and 9 and now my remote won't work. Any advice at all? 

[Demiii]

Hiya so ovbs my sky glass hadn’t been working to we tried the website and followed instructions but it's saying my pin wrong and my card information but it's not and I've tried calling since 9 am can't get through to anyone I need help can someone help me please 

[EGN1974]

Hi

Followed the headset reset and reset TV and worked first time thank you so much 

[Droichead]

It's back working now, turned it off for 2 minutes and it recognised my PIN.

Thanks to all for all the help here.