Sky glass still not working

[Tennyson2015]

Hasn't done the unable to turn on part but does keep losing the wi-fi and thinks it is connected by ethernet by default (it isn't and has never been). Despite it then not accepting my password and telling me there is a problem with my connection, if i ignore this and simply press home button rather than confirm or cancel, it returns to working again. This is clearly a software problem.  

There obviously a problem with the update AND the patch that was used to attempt to fix the update that rendered the glass tv with problems (bricking) in the first place (hence the reset and reinstall update process being used) perhaps sky might like to fix it properly and while they are at it communicate effectively with their costumers as to what went wrong in the first place (without the obfuscation) and how long a correct fix will actually take to materialise or for the first time in over 21 years i will likely be cancelling and taking my business elsewhere like many others. 

[Js25]

I don't have a different one, the one I've been using is the only one that is accosiated with sky

[David0512]

Has the issue been fixed yet?

[Jonathanphillip]

No I've been trying with my original email address still says no look please ring sky if you still got issues 

[TP637]

Why should we need to pay for a new TV when it's theyer fault 🤔 

[Jporch316]

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@David0512 wrote:

Has the issue been fixed yet?

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A fix was issued Friday morning see post 2 of this thread marked as the answer 

[TonyWonder]

Getting a bit fed up with this now. Been down since Thursday night and still getting the issues with the activation code not working after a reset.

It's 100% the correct email address and I've spent hours on the phone over 3 different days being passed from pillar to post.

Last attempt seen me passed to 3 different agents and a bored sounding agent saying "the activation server was overloaded, it'll sort itself out. We don't have an estimate but there's nothing we can do".

Surely that can't be it? Just wait for it to be resolved and don't contact us?

[Jporch316]

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@TonyWonder wrote:

Getting a bit fed up with this now. Been down since Thursday night and still getting the issues with the activation code not working after a reset.

It's 100% the correct email address and I've spent hours on the phone over 3 different days being passed from pillar to post.

Last attempt seen me passed to 3 different agents and a bored sounding agent saying "the activation server was overloaded, it'll sort itself out. We don't have an estimate but there's nothing we can do".

Surely that can't be it? Just wait for it to be resolved and don't contact us?

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The activation page has been working fine all weekend ....... most users issue seems to be they used an email address to purchase glass / stream that's different to their sky id address thereby causing a conflict 

[TonyWonder]

As I said, it's 100% the correct email. They checked this with me on my first and second attempts to call.

And if it wasn't, the agent shouldn't have pushed me away blaming a server being overloaded. It's honestly like no one wants to help.

[MarkGoldsmith]

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@TonyWonder wrote:

As I said, it's 100% the correct email. They checked this with me on my first and second attempts to call.

And if it wasn't, the agent shouldn't have pushed me away blaming a server being overloaded. It's honestly like no one wants to help.

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@TonyWonder have you also tried in a private/incognito browser window just to eliminate cookies or temp internet files being part of the issue?

[TonyWonder]

Yeah mate. Private/incognito, different browsers, different devices. 

Nothing working. 

[TonyWonder]

Sorry not sure why my posts aren't quoting the people I've responded to. 

Selecting the reply icon at the bottom of the posts. Assumed that was the way to do so.

[Jporch316]

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@TonyWonder wrote:

Sorry not sure why my posts aren't quoting the people I've responded to. 

Selecting the reply icon at the bottom of the posts. Assumed that was the way to do so.

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Select the reply button then hit the quote marks at the top of the new post 

[Jporch316]

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@TonyWonder wrote:

Yeah mate. Private/incognito, different browsers, different devices. 

Nothing working. 

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Can you check in the MySky app what email address you used to order it .... I believe there's also and activation page in the MySky app

[Jonathanphillip]

Ive logged in to my sky app can't find activation page @Jporch316