Sky Glass Power up Issues 19-9-24

[Sy70]

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@Jporch316 wrote:

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@Sy70 wrote:

Mine is doing this too! So frustrating 😫

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Hi

are you able to follow the step by step recovery process on page 2 of this rather large thread 

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Yes it completes the download then just freezes on the network setup page

[Dutch11]

Mine too, and sky are being no help just copy and pasting their restart help page.

[Pearce0712]

I have the same issue.. I thought my sky remote was faulty but seems like we have a problem in the area. My 3 year old is doing my head in with no TV or YouTube. 

[Jporch316]

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@Sy70 wrote:

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@Jporch316 wrote:

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@Sy70 wrote:

Mine is doing this too! So frustrating 😫

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Hi

are you able to follow the step by step recovery process on page 2 of this rather large thread 

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Yes it completes the download then just freezes on the network setup page

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Are you able to use an ethernet cable temporarily 

also can you try rebooting your router 

also try holding the remote really close to the device as it defaults to infa red connection and doesn't work from to far away 

[Chrismurr80]

I'm starting to lose my mind. Since yesterday, My sons Sky Glass no longer connects to WiFi via password or wps. I have to lug it downstairs and hook it up to a wired connection. Get everything working. Get the WiFi connection working. 
take it back upstairs and plug it in. It works!

overnight it turned itself on and went to network setup screen like it's reset itself again.

took it all downstairs, did everything again. Bring it back up and plug it back in and it goes into setup mode again with the blue screen. Can't connect again. 

im going bonkers. 

[MLVCP]

 Thank you very much, all back working 👍 Good luck all.

[RB29]

Yea I did that reset while on phone over an hour with sky yesterday and yet hit another fault where ur won't accept pin. The sky guy said its another fault to wait to fix.???  

It took ages tryjng to get box turned on after it flashing on snd off SKY on My tv then No signal etc for a while day and a half and yet now cannot watch anything as can't get it to accept pin. 

[Cath36]

Exactly the same situation for me. Phoned sky again today who said there is now a fix but you have to talk to their technical team.  Now been on hold for an hour and a half.

[Helpme13]

Hi 

im exactly the same with a useless code on my screen nowhere to put it and nobody answering the phone at sky to advise on an update or info 🤬🤬

not third world I appreciate that but just so annoying in this day & age 

[Jporch316]

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@Chrismurr80 wrote:

I'm starting to lose my mind. Since yesterday, My sons Sky Glass no longer connects to WiFi via password or wps. I have to lug it downstairs and hook it up to a wired connection. Get everything working. Get the WiFi connection working. 
take it back upstairs and plug it in. It works!

overnight it turned itself on and went to network setup screen like it's reset itself again.

took it all downstairs, did everything again. Bring it back up and plug it back in and it goes into setup mode again with the blue screen. Can't connect again. 

im going bonkers. 

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That's a new one ! Maybe leave the tv plugged in downstairs for a few hours after setting it up then power it off a few times at the plug while downstairs to let it do some background stuff 

[Rissi]

My sky puck won't turn on anyone else having the same issue been on hold to sky for almost an hour 

[Jimmy7062]

If you are having problems at network set up page try pressing the wps button on the router till it flashes and chose that in the options for connecting to the network.

[TP637]

Exactly the same with us still doing Exactly the same over and over ..

[Chrismurr80]

Do you have a network cable you can use? I'm able to get things working again with that, and switch it back to WiFi.

mine then it reset itself again overnight though so may only be a daily fix unless you can leave the network cable in. 

[Jporch316]

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@MLVCP wrote:

 Thank you very much, all back working 👍 Good luck all.

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Did the same myself even changed the batteries in the remote before I realised the control defaults to infa red after a reset and needs to be very close