Sky stream box not working

[Martinmcd]

My sky stream box won't turn on. The light flickers, disappears then nothing. Done all usual resets the past hour and still not working. Any help is appreciated.

[Miklos]

I do wonder what compensation will SKY offer due to the inconvenience and the extra work for resetting your Glass and to re-login to all the apps you had activated on your Glass/puck.

Ok, Netflix is integrated with your sky account - that is sorted. But 

• BBC iPlayer
• Disney Plus
• Discovery
• AppleTV+

etc... All this hassle due to a software glitch! C'mon SKY, really?! again it is **bleep** poor Software dev quality assurance and bug check... 

[R1char8]

Exactly my issue, no solution thus far, other than what Sky told me earlier, buy a new one!, it's a farce, they are lying to us to try and avoid replacing all the bricked sky glass telly's. 

[Marko63]

Apologies, just joined this forum as a last resort, having lost Sky Stream at about 8pm on Thursday 19/09/24. Thought it was just me and the bedroom TV until I tried the lounge TV this morning and found the same issues (i.e. no connection). Went out until this evening and SKY still not working as with many others. Please can someone advise what to do (only had SKY for a couple of months) as I do not have the time to read nearly 200 pages of discussion! Is there a simple procedure?? Presumably we will get some compensation for this inconvenience and the hours spent trying to rectify - really, really frustrating.

[R1char8]

And yes, the fix works for some, but others have no power anymore so there is no way for the update to go through. 

[TOMTOM181]

Just for people who are reading the discussions for the first time.   My Glass did not work for 24 hours.  I did usual check power, reset internet etc etc.   Then saw the news that lots of customers had the same problem so read all the posts here.   This is what I tried.  So sorry its still not working for some people but it eventually worked for me and it working. I suspect that SKY caused the problem and now everyone has to download the fix by doing this reset. But for some its clearly still not working - so sorry for everyone but worth posting again I think. 

I tried so many times to do what the  Sky reset said and nothing happend but then I read this post which I am reposting. I have highlighed what worked for me. I was not holding the button down until the SKY logo came on. Seriously it was at least 5 minutes!  Suddently the Sky TV sign came on, I stopped pressing it and again waited thinking nothing was happening. Then suddenly after 10 minutes it started the download.   Then once the download was done I had to pair my remote again by pressing 1 and 3.  Then I  got the code, entered it on the website on my laptop and  had to enter my pin.   I copied the website link from the instructions on the TV but for some people that is saying error. Just to note I was logged into my sky account.  

Switch the Tv off at the wall.
Hold the Standby button on the side of the tv and switch the Tv back on at the wall. Keep the Standby button pressed on until you see the red light at the front of the Tv flash and Sky logo is on the Tv. 

The Tv will then start down loading the latest software which can take 5-10 minutes.

Only down side to this process is you will have to setup your tv again by pressing 1&3 on remote to pair your remote to the tv.

Once you have done this you will have to go on your phone or table, be logged in to your Sky account and go to Sky.com/activate.  This is where you can enter the numbers on the tv screen to activate your Sky Glass again on to your account.

Just follow the installation instructions to get your Tv up and running again.

[Frankiejh]

My sky has been off all day

[Hobbayne64]

Me too. According to the Sky website, the whole lot has gone down.

[Missy+Muldoon]

@Fozzy456 wrote:

This information is useless as your activate website is not working so my Glass is still dumb, a bit like Sky Management.

What a farce and poor example of customer service, no dedicated number, problem caused by Sky yet you continue to roll on in the same old way leaving us without the service we are paying for, rubbish!

@Fozzy456  I have just looked at the activation page and it appears to be working as one would expect.

You MUST be logged into your My Sky account at  https://www.sky.com/mysky  or the page will not load and will give an error message (usually Oops there's been an error).

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

... The device has to be actually working in the first place to enter an activation code etc... Sky Stream ain't working!!!!!

@Missy+Muldoon  If you follow the recovery process as advised by Sky the entering the activation code is part of this process.  I followed this process and it took about 5 or 6 minutes and my stream has been working fine since then...

Glad it worked for you @Fozzy456... sadly, for most of us, despite following the instructions religiously, there's no option to enter an activation code etc because our Sky remains 'dead'... box/puck/remote... none of it works, so we couldn't enter any information even if we were invited to! (We're not by the way because our systems simply aren't working and aren't responding to the suggested reboot/configure options).

[Vic36]

My sky glass TV is working and one of the picks absolutely fine. It's a and pick that isn't working. Is it this fault sky are aware of do you think? Worked fine last night. White light flashing non stop

[Lee+Bromley]

I think the issue you are missing is this TV is like no other TV on the market. Sky's software is so heavily integrated into it with updates being rolled out constantly.

If Sky bricked TV's in huge numbers as they have today Sky would have no choice but to accept liability for their error.

Lets put it like this, my TV was in a totally bricked state this morning. When I logged into my ASUS Router this morning to see if there was network traffic coming from the TV there was absolutely none, it wasn't pinging out there was nothing coming from the Ethernet port. Which means it's very unlikely Sky will be unable to recover these devices over-the-air, and because there is no resolution as so far coming it's going to need either the intervention of the customer or a Sky Enhineer to recover these devices.

Lets face it Sky messed up, big time.

And if any devices are bricked permanently because of this out of warranty I'm absolutely certain the customer would have a valid claim under the consumer rights act.

Sky need to apologise big time, and sincerely mean it.

[Miklos]

Agree, but let me repeat this again what I added some minutes ago - it seems that there is NO QUALITY CONTROL at the software development department - nilch, zero! 

How on Earth did they managed to release a such a terribly botched update?

Sorry, this is far beyond my expectance level!

[Chris408]

Our sky glass system has been down since yesterday afternoon 

[Jimmy7062]

You have to login again to your apps, there is a problem with Discovery +. It takes you to a screen about accepting how they share info with partners, when you accept it hangs with the circle rotating.

I have been in touch with Discovery+. They are working  on a solution to the problem so watch this space .

[Rhys30]

Sky stream isn't working , been intermittent the last couple of days now it's stopped completely, I've tried the recovery process but when it asks to press 7 & 9 together for 2 seconds to set up the remote it does nothing and the mute symbol just flashes on and off ?