Sky Glass

[TimmyBGood]

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@MDN wrote:

What is the outage problem in the DY6 area , this has gone on for the past 24 hrs 

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The Glass/Stream issue is not an 'area' one.

[Curiosity2]

Also had to resync the remote and link the sky a/c , others need to know this too or they will continue to stare at a blank screen.

[SheilaTequila]

Mine says connected - gotta set it up though - from d watch.  Wish my son was here.  🥴

[Mark39]

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@Matt02021 wrote:

Just tried again. Still not seeing this red light mentioned in the in the re setting notes. Just flashes white, then nothing. Its been over 24hrs still no joy. Can we have some transparency from sky at the very least, so we know what is going on? If I don't get the issue solved by tomorrow morning, I've going to look to cancel and sign up with another streaming service 

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Assuming this is a Puck, you need to keep the power button pressed for longer.

[ClareP123]

Sky stream not working. I followed the recovery process for the sky stream puck and now it won't come on at all. 

[Pippa29]

Pressed for how long? Sky is a joke. Pay all this money monthly or a service that's crap 

[Fothergill1]

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@Matt02021 wrote:

Just tried again. Still not seeing this red light mentioned in the in the re setting notes. Just flashes white, then nothing. Its been over 24hrs still no joy. Can we have some transparency from sky at the very least, so we know what is going on? If I don't get the issue solved by tomorrow morning, I've going to look to cancel and sign up with another streaming service 

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@Matt02021  How long are you holding the button down?  If I remember correctly when I successfully did mine this morning it started with a flashing white light then nothing for a few seconds (like yours).  It then went red for another few seconds before flashing red and green.  It is only at this point that you should release the button.

[Gemmawestbrook]

My sky puck still won't work since yesterday. 
says sky then goes off 

[Harri2]

Hi after doing the following steps, 

it keeps saying incorrect pin even though I have just changed the pin, and when I checked on the live assistant it says no active subscription even tho I have many subscriptions and are all up to date with payments

Can someone please assist me because I haven't been able to watch sky for 2 days now and it's really frustrating 

[Patsie]

That doesn't work because I've been stuck on this screen no matter what I do!

 

[Pippa29]

Red light flashing with the sky logo on the screen!! What does this mean ? Showing me software update ... connecting 

surely this isn't a hack for sky? 

[lettice]

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@DimTim wrote:

Just reset Puck as suggested, but won't let me enter a PIN number so just a blank screen and half an hour wasted!

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When at the pin stage and it fails.

Power off your puck, leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many today having a pin issue.

[lettice]

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@Subhankar wrote:
My sky streaming ouck is showing nlack screen since last 30 mnts. I m in a waiting call since last 20 mnts. Streaming not working tried switching off amd on multiple times

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Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[lettice]

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@SheilaTequila wrote:

Hi - my Sky Glass isn't switching on.  I've left it for 20 mins switched off at wall, but still no red light.

I've  just got a white light at satellite box.

it was working last night - but went a bit weird when I fast forwarded - it wouldn't stop.  Was ok after that though!  Help!!  🥴

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Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Matt02021]

I've pressed it for over a minute. How long do I press it for?