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20 Sep 2024 12:16 AM
Im up and running pressed off button on right hand side of tv for several seconds then red light flashed a few times then sky logo then it came on screen updating then I had to re active on line with code and then plug in PIN number xx good luck everyone xx
20 Sep 2024 12:17 AM
Having same issue tonight with puck in bedroom. Brings up Sky logo, flashes for 30 seconds then shuts back off.
20 Sep 2024 12:21 AM - last edited: 20 Sep 2024 12:22 AM
@Skys_the_limit Dfat32 has a similar problem has just had it answered successfully. It is the thread close you yours. I hope that helps.
20 Sep 2024 12:29 AM
Two of my pucks started doing this around midnight and the ten minute unplug trick isn't doing anything.
Frustrating.
20 Sep 2024 12:37 AM
20 Sep 2024 12:38 AM
Mines been the same since tea time. I've been watching tv on my Ipad
20 Sep 2024 12:39 AM
Posted by a Superuser, not a Sky employee. Find out more
@James101022 wrote:
Sky glass just has pulsing red light, tried unplugging, pressing buttons on side of tv and on the remote. Looked on my sky and apparently lots of people are having this problem right now. How do I look for updates on the matter/ get answers on how the problem is sorted ?
You will need to check the status page as we are all customers here.
Have you tried the steps in post 2 to see if this works?
20 Sep 2024 12:42 AM
I rebooted mine but keeps asking me to link my account. I've done it x3 and still nothing. Going to sort it tomorrow now as sick of it.
i have virgin media for my broadband and their connection is just fine.it must be something with Sky Glass TV
20 Sep 2024 12:43 AM
Same issue here, turned on logo pops up then goes away then comes back then goes away, tried the hard reset by turning off by plug and holding power button till light goes multi coloured, still nothing. just repeats the same cycle before i tried resetting.
20 Sep 2024 12:46 AM
Posted by a Superuser, not a Sky employee. Find out more@MegCon I have merged your post to this existing thread that is discussing the latest outage, the thread you originally posted on is unrelated to today's issue.
20 Sep 2024 01:28 AM
My sky stream keep saying no video and keeps restarting itself over and over again repeatedly then just keeps saying no video available Its been doing this for over 4 hours now and I can seem to get it to start up and stay on atall, it's not the hdmi because the sky icon flashes up for 2-3 seconds then the light goes off the sky stream box and it restarts the process all over again please help
20 Sep 2024 02:18 AM
20 Sep 2024 02:27 AM
Mines gotten further now, but it's stuck on the PIN. I update the PIN says it's successful. Then enter it when required and just keeps saying wrong PIN!
Any idea where I can find my original PIN number as I don't have the box or anything now!
20 Sep 2024 02:44 AM
@@Hi, we have had no sky streaming via sky glass since 8.25pm. The red light was pulsing, I have unplugged it on several occasions and now the light has gone out and still not able to turn the TV on. Wonder if there will be a refund??
20 Sep 2024 02:46 AM
Most likely causes I would think are:
A critical hardware failure inside Sky's network infrastructure.
A data centre outage.
The third party responsible for deploying streams with DRM has experienced an outage.
Someone has accidentally dug up and cut through some multicore fibre optics.
A coordinated effort DDOS attack on the front end services used inside Sky's Network.
A coordinated effort DDOS attack on the back end services used for content delivery and DRM.
Whatever it is, Sky either does not have a service failover plan or they do and they've just discovered it doesn't work.
I would not want to be network engineer at Sky this evening.
I seem to recall that Sky outsources the content delivery to a third party.
My puck is continuously power cycling so whatever service normally advertising stream availability isn't working. Which just goes to show how dumb those boxes are. It's a bit like a terminal client used RDP or Citrix, if it can't pick up a service advertisement it's a dead stick.
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