Sky Glass Power up Issues 19-9-24

[Jporch316]

---

@Anders73 wrote:

@Jporch316 I was referring to the abrasive and unhelpful language demonstrated by many many posts from super users tonight. 
Appreciate you're not directly Sky employees but a little more understanding would be helpful 

---

I understand it's annoying ...... and frustrating ...... I can't do anything about it. I certainly don't know anything about compensation and would hazard a guess as to not expect any but who knows 🤷🏻‍♂️. I'm gonna put my child to bed then do some and dishes and read a book ..... it's sometimes refreshing to be reminded that there's more to life than a tv (that's just my humble opinion btw) 

[Ellib92]

My sky glass TV will not turn on, the screens completely black but the red light is blinking. This has happened after coming off the sky store after watching a film. 

We've turned the power off, unplugged the TV tried following the instructions that it gave on the troubleshooting page, & were still having no luck, it's still not turning on. 

Can someone help please. We've not even had the TV a year yet🤦🏻‍♀️ 

[mikealanr]

Hi @Jon441 

Known issue at the minute:

https://www.sky.com/help/servicestatus/streamingtv

MikeAlanR

[Kirsty+oconnor]

Iv just gone through multiple resets of the remote the glass tv the puck the plug everything on every channel and the TV is still dead. Still paying for it ?? Any update.

[GD1]

@CliveB1  You won't get a reply direct from Sky and without knowing what the actual issue is no one can say, however it is affecting Italy & Germany who all use Sky Stream/Glass as well.

[Tg10]

My sky pick keeps flashing in one room, was working fine in another room so swapped now both are not

[Anna751]

Same. How do we resolve 

[Anders73]

@Jporch316 and that's the most human response I've read all night! 
☺️

I hope they enjoy the story! 

[L2020_]

Does anyone else have any information about when this will be resolved 

[Unhappy12]

Worst TV I have had. Second sky glass in a year! Never had any problems with any other TV. Went black started making an awful noise now it won't come back on after turning on and off, checking Internet etc. Forever having issues with this TV 🤬

[Craggle1]

Hope the Israelis haven't been trying out the next stage of war 

[pilgrim44]

that was me. i was told on the phone it could take upto two days to resolve. sorry if i mis-typed

[Naomi27]

My sky is not turnin on it’s just coming up sky then going off again Won't even load home screen 

[Niely]

I've had my SKY GLASS for nearly 3.5 years and it's been great 

today 19 Sept there's a problem which seems comon as 

FLASHING RED LIGHT and TV not starting 

Have turned off at mains 

Have pressed remote buttons 1-3 together 

Have pressed remote buttons 4-6 together 

NOTHING : (

SKY

It seems you've a glitch today with various and similar complaints concerning the same malfunction 

NOT IMPRESSED - Require feedback & fast resolution ASAP 

[Grales48]

I am having the same issue. Stream pick was working fine until this evening when apps stopped working and not it keep flashing white light and starts as far as the sky logo but no further keeps doing this but not getting any further.