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Message posted on ‎01 Sep 2025 07:05 PM

Sky Glass - New TV region

I bought my Sky Glass when I lived in one region and have since moved to a different region. I have updated the postcode on my Sky Glass and Sky account, however I still receive the old channels for pur previous region when I should now have our new regional news etc as my main ones. Ive tried getting through to a Sky agent with no luck. I gave it time to change over, but its been weeks since we've moved and we would like to get the news for the area we live in.
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Message posted on ‎01 Sep 2025 08:39 PM

Re: Sky Glass - New TV region

Posted by a Superuser, not a Sky employee. Find out more

Hi @FL1 

 

You will need to call sky and they will need to log a ticket for action by a back office team. We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎01 Sep 2025 08:39 PM

Re: Sky Glass - New TV region

Posted by a Superuser, not a Sky employee. Find out more

Hi @FL1 

 

You will need to call sky and they will need to log a ticket for action by a back office team. We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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