Sound

[AndrewMccully12]

Hopefully they can sort it soon, it's so annoying 

[Joe-Bow]

@AndrewMccully12  With regard to the videos I posted above, is this the same issue that you hear on your TV too?

[AndrewMccully12]

They are exactly how my videos sound

[Joe-Bow]

@AndrewMccully12  Have you been in contact with Sky on this?  I think they said they'd tried to contact you.

[AndrewMccully12]

No, I haven't had anything. My phones away getting fixed from the other day. If they could send me a number I can ring them on I could contact them. Tonight was watching something and the next program came on the same channel and it was all muffled 🤦‍♂️

[KevNewMedia]

Hi All

Thank you for bringing this to our attention.

We've passed these reports to our support teams to investigate and provide the best course of action going forward.

When I have more information, I'll let you all know.

[Andy-Badger]

Dolby Atmos is not even working on mine. I've listened to the tv and only sound is coming through the speakers on the face of the tv on the bottom of the screen

[Padam_Padam]

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@Andy-Badger wrote:

Dolby Atmos is not even working on mine. I've listened to the tv and only sound is coming through the speakers on the face of the tv on the bottom of the screen

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Are you definitely watching something that is encoded with Dolby Atmos? Most streamed content is just in stereo.  

You will only get Dolby Atmos from some Sky content if you pay for the UHD/Atmos add-on pack. You can get Dolby Atmos from selected Disney+, Netflix, Prime Video and Apple TV+ content if you subscribe to the relevant package tier. 

[Andy-Badger]

yep im in on premium subs with disney, netflix, apparently sky etc. 

[Padam_Padam]

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@Andy-Badger wrote:

yep im in on premium subs with disney, netflix, apparently sky etc. 

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The Atmos 'effect' on a Glass TV is somewhat limited, you really need external surround speakers to get the proper Atmos experience, but if you feel the upward firing speakers at the top of your TV aren't functioning then you should contact Sky for further troubleshooting. If you are within your warranty period (2 years) you should be able to request a replacement. 

[Andy-Badger]

They are not working for sure

[Amanda3082]

My sky glass started doing same contacted sky they told me my internet wasn't strong enough it's fine on certain channels on others it's to hard to hear

[Amanda3082]

I was told by sky it was internet problem