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Message posted on ‎08 Sep 2025 08:53 PM

Sky Glass Gen 2 Flickering

My Gen 2 is 1 month old and has started flickering in the top 3rd of the screen.

 

Has anyone else encountered this?  

(view in My Videos)

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This message was authored by: mikealanr Answer

Message posted on ‎08 Sep 2025 09:23 PM

Re: Sky Glass Gen 2 Flickering

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jpick 

 

Try unplugging for at least 10 minutes. This will clear any software faults that may cause the issue. Failing that you will need to call sky and get a replacement under warranty. We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎08 Sep 2025 09:23 PM

Re: Sky Glass Gen 2 Flickering

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jpick 

 

Try unplugging for at least 10 minutes. This will clear any software faults that may cause the issue. Failing that you will need to call sky and get a replacement under warranty. We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jpick

Message posted on ‎10 Sep 2025 12:45 PM

Re: Sky Glass Gen 2 Flickering

After 4 phone calls, a new to is coming tomorrow 

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