Discussion topic: Hello Sky

This message was authored by: Ray57x · ‎09 Sep 2025

Only works when I first turn tv on

?

This message was authored by: mikealanr · ‎09 Sep 2025

We are fellow subscribers on the community. You will need to provide some more information for us to be able to help. Is this a Gen 1 or 2 Glass? Is it far field mic only or does commands work via remote? Etc? How long after turning on does it work for? Is the an error message (e.g. sorry I didn't get that).

Have you tried the steps in this article: https://www.sky.com/help/articles/voice-control-help-sky-glass

Please provide as much information as postcode us to be able to help.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Ray57x · ‎10 Sep 2025

It's a gen 2

mic works on remote

hello sky works to turn on tv but that's it

This message was authored by: Jporch316 · ‎10 Sep 2025

Hi @Ray57x

try the below

Switch tv to standby (either with remote or button on side of set)

switch off at plu

switch on at plug (no waiting necessary)

When red / white standby light comes on, press HOME button on remote

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.

Discussion topic: Hello Sky

Hello Sky

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