Sky Glass Air turns itself on from standby for a few seconds

[DarrenB7]

Mine has been ok the last couple of nights with the microphone off!

[gr1340]

I did a full factory reset a few days ago and it hasn't happened since. 

[Nathans500]

I have this issue as well with my glass air, every night while in bed it lights up the room for 2/3 seconds then turns off again

[AlySmyth]

I too have the same issue. Only notice it at night but its doing it every night. Any response regarding whether turning the mic off has improved things? 

[Chel91]

I'm still having the same problem has there been any updates? 

[Richard+Tindall]

Yes mine does the same , turning gin on for about 10 seconds and then powers down. 

[mrwwt]

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@KevNewMedia wrote:

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

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Hi @KevNewMedia – did you ever get a response to this? I and many others it seems are still having this problem – every night the screen lights up for maybe 2/3 seconds at a time and then turns off again, it's completely random.

[KevNewMedia]

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@mrwwt wrote:

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@KevNewMedia wrote:

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

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Hi @KevNewMedia – did you ever get a response to this? I and many others it seems are still having this problem – every night the screen lights up for maybe 2/3 seconds at a time and then turns off again, it's completely random.

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Hi @mrwwt I had thought that the problem had been resolved. Can you tell me when you last saw this? The nearest time that you can provide, the better, and I'll pass the information to the team.

[Chel91]

Nope! Not heard anything, tv still turns on and off . 

[KevNewMedia]

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@Chel91 wrote:

Nope! Not heard anything, tv still turns on and off . 

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Hi @Chel91 

Thanks for your post. If you can provide the time/date stamp, the next time it happens, that will enable us to investigate further 🙂

[Chel91]

Now ! It happens all day long and through the night if the tv is not on obviously. I rang sky 2 months ago and said they are aware of it , but I've heard nothing since.

if I stopped paying the bill, you'd be on my back. 
maybe I should hold payment till my tv is fixed!? 

[KevNewMedia]

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@Chel91 wrote:

Now ! It happens all day long and through the night if the tv is not on obviously. I rang sky 2 months ago and said they are aware of it , but I've heard nothing since.

if I stopped paying the bill, you'd be on my back. 
maybe I should hold payment till my tv is fixed!? 

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Thank you for providing the time stamp @Chel91 , I'll pass this on to our support teams and as soon as I have more information, I'll let everyone know.

[Chel91]

It's been an on going issue for a while as o can see., I doubt this will be resolved.

[Richard+Tindall]

20:48 on the 17th or just now mine turned on and off again. 65 inch sky glass. 

[Chel91]

Same tv