Sky Glass Air turns itself on from standby for a few seconds

[KevNewMedia]

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@Richard+Tindall wrote:

20:48 on the 17th or just now mine turned on and off again. 65 inch sky glass. 

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Thanks @Richard+Tindall I've passed the date/time details as well.

[mrwwt]

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@KevNewMedia wrote:

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@mrwwt wrote:

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@KevNewMedia wrote:

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

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Hi @KevNewMedia – did you ever get a response to this? I and many others it seems are still having this problem – every night the screen lights up for maybe 2/3 seconds at a time and then turns off again, it's completely random.

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Hi @mrwwt I had thought that the problem had been resolved. Can you tell me when you last saw this? The nearest time that you can provide, the better, and I'll pass the information to the team.

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Its really hard to catch - it's just random and only last literally aboit 2/3 seconds. Last night it flickered on and off at 1:58am. 

[KevNewMedia]

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@mrwwt wrote:

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@KevNewMedia wrote:

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@mrwwt wrote:

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@KevNewMedia wrote:

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

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Hi @KevNewMedia – did you ever get a response to this? I and many others it seems are still having this problem – every night the screen lights up for maybe 2/3 seconds at a time and then turns off again, it's completely random.

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Hi @mrwwt I had thought that the problem had been resolved. Can you tell me when you last saw this? The nearest time that you can provide, the better, and I'll pass the information to the team.

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Its really hard to catch - it's just random and only last literally aboit 2/3 seconds. Last night it flickered on and off at 1:58am. 

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Thanks very much for the examples @mrwwt 

[Chel91]

Still having same problem, I think I'm going to cancel my payment , sky can come and take the t.v 

[BenJoBanjo]

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@Chel91 wrote:

Still having same problem, I think I'm going to cancel my payment , sky can come and take the t.v 

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If you cancel the loan repayments for the TV then you will get a black mark on your credit record and will find it hard to get credit for anything else in the future. 

If you feel the TV is not of sufficient quality then you need to contact Sky and discuss your options. 

[MarkGoldsmith]

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@KevNewMedia wrote:

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@mrwwt wrote:

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@KevNewMedia wrote:

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@mrwwt wrote:

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@KevNewMedia wrote:

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

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Hi @KevNewMedia – did you ever get a response to this? I and many others it seems are still having this problem – every night the screen lights up for maybe 2/3 seconds at a time and then turns off again, it's completely random.

---

Hi @mrwwt I had thought that the problem had been resolved. Can you tell me when you last saw this? The nearest time that you can provide, the better, and I'll pass the information to the team.

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Its really hard to catch - it's just random and only last literally aboit 2/3 seconds. Last night it flickered on and off at 1:58am. 

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Thanks very much for the examples @mrwwt 

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@KevNewMedia If you need another example i've saw the exact same thing happen at 10:30 pm this evening.

[KevNewMedia]

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@MarkGoldsmith wrote:

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@KevNewMedia wrote:

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@mrwwt wrote:

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@KevNewMedia wrote:

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@mrwwt wrote:

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@KevNewMedia wrote:

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

---

Hi @KevNewMedia – did you ever get a response to this? I and many others it seems are still having this problem – every night the screen lights up for maybe 2/3 seconds at a time and then turns off again, it's completely random.

---

Hi @mrwwt I had thought that the problem had been resolved. Can you tell me when you last saw this? The nearest time that you can provide, the better, and I'll pass the information to the team.

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Its really hard to catch - it's just random and only last literally aboit 2/3 seconds. Last night it flickered on and off at 1:58am. 

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Thanks very much for the examples @mrwwt 

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@KevNewMedia If you need another example i've saw the exact same thing happen at 10:30 pm this evening.

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Thanks @MarkGoldsmith 

[Marsbar73]

20:40 29/09/25

Has been happening on mine over last few days

65" Sky Glass Air

[Chel91]

It's not going to be fixed it's been happening for over 3 months for me. 

[KevNewMedia]

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@Marsbar73 wrote:

20:40 29/09/25

Has been happening on mine over last few days

65" Sky Glass Air

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Thank you for the example @Marsbar73 and welcome to the Sky Community.

I've passed the details to our support teams who are working on the issue.