Sky Glass 1.0 Playlist disappeared

[CrosswaysHome]

Added White Lotus to my playlist last night and just turned on to find all my other playlists programmes aren't there.  Reading back I think something similar happened to users last year who could find there programmes under Manage.  Mine aren't there.  I've turned off at the power switch but that didn't work.  Any ideas please?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[RossoCorsa]

Same has happened to me on all 3 Pucks.  Would appreciate a solution, please. 

[Jporch316]

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@RossoCorsa wrote:

Same has happened to me on all 3 Pucks.  Would appreciate a solution, please. 

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Hi

have you tried pulling the plugs for a few minutes ? This can often clear glitches 

[RossoCorsa]

Yes, always my first course of action with any technology that's playing up. Except a life-support machine......😆

[Jporch316]

@RossoCorsa 

I have escalated your post to the online sky community support team. Please lookout for an invitation to chat on here.

[Lisa-P1987]

Thanks for escalating this. We’ve sent RossoCorsa an invite to chat.