Discussion topic: Signal drops when there’s heavy rain
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 31 Jan 2024 05:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Signal drops when there’s heavy rain
My Sky glass tv loses signal every time there is heavy rain. The two other tvs using the puck are fine. I can't understand why this happens. Does anyone have any suggestions?
Thanks !!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 31 Jan 2024 07:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Signal drops when there’s heavy rain
Hi @Catmomof3
Given that Sky Glass channels are distributed via the internet, the rain shouldn't be directly affecting it. The only thing I can think of is that there is water ingress onto the line (if you still have a copper line) and it's slowing your broadband connection down enough for glass to have issues.
Try running a speed test in Netflix (in the settings menu) when it's raining and when it's dry and see if there is any change. If there is you would need to report it as a fault to whoever provides your internet connection.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 31 Jan 2024 09:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Signal drops when there’s heavy rain
As @mikealanr says also run a speed test on another device like a laptop etc when it's raining to see if there's any effect there on the line in general
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page