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Discussion topic: Signal drops when there’s heavy rain

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This message was authored by Catmomof3 This message was authored by: Catmomof3

Signal drops when there’s heavy rain

My Sky glass tv loses signal every time there is heavy rain. The two other tvs using the puck are fine. I can't understand why this happens. Does anyone have any suggestions? 
Thanks !! 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Signal drops when there’s heavy rain

Posted by a Superuser, not a Sky employee. Find out more

Hi @Catmomof3 

 

Given that Sky Glass channels are distributed via the internet, the rain shouldn't be directly affecting it. The only thing I can think of is that there is water ingress onto the line (if you still have a copper line) and it's slowing your broadband connection down enough for glass to have issues.

 

Try running a speed test in Netflix (in the settings menu) when it's raining and when it's dry and see if there is any change. If there is you would need to report it as a fault to whoever provides your internet connection.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Signal drops when there’s heavy rain

Posted by a Superuser, not a Sky employee. Find out more

As @mikealanr  says also run a speed test on another device like a laptop etc when it's raining to see if there's any effect there on the line in general 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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