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Discussion topic: Series showing episodes already watched when they haven't been

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This message was authored by K_Sparky This message was authored by: K_Sparky

Series showing episodes already watched when they haven't been

I just received my stream puck and went to rematch GoT but it shows as already watched. This is a brand new Sky account. I had one 3 hears ago but different details. No idea how it can show that I have watched a load of programs on a service I hadn't used before. Does anyone have a way of clearing this, what seems to be, cached memory out?
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Series showing episodes already watched when they haven't been

Posted by a Superuser, not a Sky employee. Find out more

Hi @K_Sparky 

 

Did the details match yours when you set up the puck? If on the home screen you scroll down and go in to 'my sky' does everything look as expected. As the pucks are loaned to you, it might not be brand new, however it should have been fully factory reset and tested before being sent out. You can factory reset it, but you will need to go through the linking procedure etc again ( if indeed you did).

 

Information from other sky platforms (e.g Q) doesn't move move to Stream / Glass in any event. Also there is a bit of a bug where it marks some items as watched or appears in your continue watching rail, but this should only be an odd episode not everything in a series.

 

MikeAlanR

 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
K_Sparky
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This message was authored by K_Sparky This message was authored by: K_Sparky

Re: Series showing episodes already watched when they haven't been

Hi MikeAlan,

 

I managed to get it sorted and linked after a factory reset but still showing the whole series as watched so every episode starts at the very end and just ends 2 seconds later, I then have to go back in and start it again and it starts from the start of the episode. Not a great start with the new puck which is a shame. I might have to raise another fault with sky again to see what is going on.

 

Thanks for your reply.

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