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This discussion topic has been answered Discussion topic: Screen damage

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This message was authored by: Syam002

Screen damage

I moved house recently, when i courier my skyglass, it was damaged. How can i replace my sky glass screen.

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This message was authored by: TimmyBGood Answer

Re: Screen damage

Posted by a Superuser, not a Sky employee. Find out more

@Syam002 

 

Unfortunately only by purchasing a replacement television.  There is a repair service for Glass, but it specifically excludes screen damage as that's typically uneconomical.

 

Note that if you used the Sky credit option to acquire the set, you'll need to continue making the payments (or pay the outstanding balance).

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood Answer

Re: Screen damage

Posted by a Superuser, not a Sky employee. Find out more

@Syam002 

 

Unfortunately only by purchasing a replacement television.  There is a repair service for Glass, but it specifically excludes screen damage as that's typically uneconomical.

 

Note that if you used the Sky credit option to acquire the set, you'll need to continue making the payments (or pay the outstanding balance).

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Nigelb1972

Re: Screen damage

If you can prove the courier damaged it, put a claim in through their insurance 

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