SKY Glass buffering

[george0508]

Last 3/4 weeks my sky glass buffers on occasion, then pixalates before eventually shutting down. I am paying for Sky broadband also as you would expect the broadband speed I was sold would be enough to drive my TV. I need my TV sorting as my wife is ill & needs it.

[MarkGoldsmith]

Have you tried connecting it to the internet via an Ethernet cable rather than WiFi, to help determine if the strength and stability of the WiFi network is the cause? WiFi networks will suffer interference and can affect the Sky streaming platform which requires a constant connection to Skys servers. If trying Ethernet ensure the WiFi is disabled in the glass network settings.

[Padam_Padam]

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@george0508 wrote:

Last 3/4 weeks my sky glass buffers on occasion, then pixalates before eventually shutting down. I am paying for Sky broadband also as you would expect the broadband speed I was sold would be enough to drive my TV. I need my TV sorting as my wife is ill & needs it.

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The broadband speed you were sold doesn't always mean the speed you'll receive. 

Do a check on the Glass TV to see what speed it's actually getting. To do this open the Netflix app, navigate to the get help menu and run a network check. 

If the TV is connected via WiFi, try using an ethernet cable instead as this will provide a more stable signal without interference. 

[TimmyBGood]

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@george0508 wrote:

I am paying for Sky broadband also as you would expect the broadband speed I was sold would be enough to drive my TV.

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That's not necessarily the case, particularly if speed is currently reduced by line conditions.  Some properties with Sky Broadband arriving over copper lines won't be able to run Glass/Stream reliably because the address is a long way from the local fibre cabinet.

[Exiled-in-HH]

@george0508 is the router sync speed to the internet meeting the speed estimate given to you by Sky before taking Sky BB?