The boxes will typically be sent once your 31 day cooling off period on the Glass has lapsed, in case you decide to revert back to Q in that timeframe.
You should received an email/text from Sky when they have dispatched the returns packaging.
In addition you can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. You can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164
If you don't receive the packaging, and Sky have sent you a text/email asking you to return the equipment, you can contact them and ask them to send some return packaging.
Full details on the returns process can be found here:
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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