Remove Advertising

[Martin-s-p]

Why do advertisements keep coming back on my apps even after an engineer has reset my sky glass to stop it happening 

[SKY1992bf]

@Martin-s-p  Ads are standard unless you subscribe to the ad free service 

https://www.sky.com/help/articles/ad-skipping

[Martin-s-p]

I am subscribed for no advertising, sky have fixed it once but they have come back on. 

[SKY1992bf]

@Martin-s-p  which apps are you getting ads on  as some aren't covered by the ad skipping subscription and require upgrading directly with the app Disney for example 

[Gavin+Noble]

Apps like Netflix, Disney+ and Paramount+ are not covered by the ad skipping feature. You have to pay extra for the ad free versions on those apps. 

[lettice]

As mentioned above.

With the Ad Skipping TV pack, you'll be able to skip adverts using the 'Skip Ads' button when using:

• On Demand

And fast forward through adverts when using:

• Live Pause - up to the live broadcast only
• Restart / 'Watch from start'
• Playlist
• On Demand

You can also fast forward adverts in the ITVx, STV Player, 4 and 5 TV apps.

The Ad Skipping pack doesn't mean that you won't see any adverts. It just lets you skip or fast forward through the ads using the relevant remote control buttons and on screen menu options for what you're watching.

It doesn't fast forward ads in:

• Live TV; or
• Other TV apps, like Netflix, Disney+, Paramount+, YouTube, Spotify...