Remote won't pair with TV, even after a new one has arrived

[Dan132]

Sky glass won't allow the remote to pair, it's just not finding it at all. Done the 7 and 9 ,4 and 6,1 and 3 thing, nothing. It never comes up. Can't get to connected devices using voice command cause TV programs come up. I don't know what has gone wrong?

[Addie15]

Hi there, @Dan132. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Dan132]

Thanks but it's sorted. 

Had to unplug and hold the power button in whilst replugging in,  wait for the red light to flash quickly then reboot/update software. 

Didn't come across that option anywhere had to ring sky. 

[Addie15]

Hi there! Glad to hear it's sorted. I will close this invite now, but if there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.