Discussion topic: Remote control

This message was authored by Jordy3 This message was authored by: Jordy3

Remote control

Hi. Living in a small flat. When mrs uses remote in bedroom for the puck, it turns glass over in living room. Just set it up today. I thought it was multi room. Any idea how to stop this happening please. Driving us mad


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This message was authored by mikealanr This message was authored by: mikealanr

Re: Remote control

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jordy3 


I would disconnected both remotes and re-pair them to ensure they are using Bluetooth and not IR. 


Press and hold 7 and 9 together for 3 seconds.

Press and hold 1 and 3 together for 3 seconds.

Wait until you see the 'Your remote is now connected' message and select Continue.


However, I would unpair (do 7 and 9) first on both remotes, rather than one at a time if that makes sense.





65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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