Prime Video currently unavailable on Sky Glass

[wildgoose1993]

As the title says, prime video is currently showing as unavailable on my Sky Glass. Anyone know why please?

I can't even get onto the app so it's nothing to do with logging in or out, and I've tried refreshing apps (over 24hrs ago) and restarting several times.

 

[peter-marlow+1966]

Just checked my amazon  prime  app and it is working  fine, as are all my other apps

[wildgoose1993]

Just me then who needs it fixed...

[mikealanr]

Hi @wildgoose1993 

As you have tried everything we would normally recommend, I have escalated your post to a Sky expert who will reach out to you shortly. Please look out for a blue chat bubble as per the information here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @wildgoose1993.

[Jporch316]

@wildgoose1993 

Try logging into your Amazon account on a pc or laptop and going to the settings and manage devices section.

your glass tv should be listed under authorised devices. Remove the device from this list and pull the plug from your glass tv then try the prime app again .

[wildgoose1993]

Curiously I couldn't see my Glass TV listed