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Discussion topic: Picturekeeps freezing

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This message was authored by Alan173 This message was authored by: Alan173

Picturekeeps freezing

Why does my sky glass television keepfreezing

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Picturekeeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Alan173 wrote:

Why does my sky glass television keepfreezing


Hi 

 

most common cause would be a weak WiFi signal or slow internet connection 

 

can you run the speed check - it's in the native Netflix app scroll down the menu and select get help then select network check 

 

ideally you will need to be receiving at least 30. - 35mbs consistently 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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