Lip sync issues on sky glass tv

[Howiegolf]

I have a permanent issue with lip sync on my sky glass tv in my bedroom via a pod.

Live tv such as BBC Breakfast,etc are particularly delayed relative to the picture.Can I adjust any settings to correct this please.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Carnoch04 · Accepted solution]

This happens to me too. It can be fixed by changing the sound settings to PCM Stereo. 

[Lisa-P1987]

Thanks for chatting to us Howiegolf. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Howiegolf]

Lip sync issues with Sky Glass tv particularly on ‘live transmissions’ like BBC Breskfast.My previous live chat was discontinued before anything was resolved.There is still a problem with live transmissions and I’d appreciate any suggestions you may have as it seems I’m not the only person to have this issue.I look forward to hearing some solutions can try.Many thanks. Howard May

[Tim+Adams]

Hi @Howiegolf 

Would you like me to escalate again for you?

Thanks,

Tim

[Toondad]

Hi, I've got a sky glass tv but reverted to sky Q 18 months ago. They are connected via the HDMI-eARC input. 

my sound is slightly "behind" the picture so the lip sync adjustments on both the tv and sky Q settings are no help as they only allow the sound to be further delayed not speeded up. I had Sky out yesterday and they changed both the Sky Q box and the HDMI cable but it's still occurring. 
could this be an issue with the software updates on the Glass TV as it's only been happening for the past 3 weeks.

[Toondad]

Hi,

my Sky Q box is connected to HDMI 2 on my Sky Glass TV and changing the SOUND SETTING on TV to PASSTHROUGH solved my sound delay to picture completely. I'd even had a replacement SKY Q box delivered and that had made no difference so SKY didn't even know how to correct it 

[Ian1971]

Morning 

We are having same issues with voice not matching lips. We have had sky glass for 3 months.

[MonkeyFeet]

Did we ever get a response from the escalation?

I have sky glass TV in the bedroom and lip sync is fine. However, on the puck in the lounge, the lip sync is terrible. PCM works but is not an answer. I pay for Dolby Atmos and effectively don't get any benefit from it. All other sound settings other than PCM are out of sync. Having had a quick Google about this, there are loads of sky community threads with no solution. 

A while ago, there was a firmware/software update where Passthrough and Dolby sound settings worked (briefly). When they did work and you changed channel, there was a long pause in sound coming on (about 3 seconds). I didn't mind this as at least the sound was Dolby and the lip sync matched. Since then, all software updates have the sound and picture appearing at the same time when switching channels but the lip sync is out. The delay setting that you can apply doesn't work as the delay is the other way round meaning that it just makes it worse. Any ideas?

[Dogsbody]

If you're watching BBC it happens all the time with us, if you watch it on BBC

IPlayer it fixes it.